Refund policy

If you are not satisfied with your purchase you may return it to us for a full refund within 30 days of the date of purchase.

To return your product for a refund, please contact Customer Support at Hello@getpurebasics.com to obtain a Return Address/Shipping Label.

The refund amount will reflect the product cost; all shipping charges are non-refundable. Please allow 5-10 business days for your refund to process once received. We are not liable for any packages lost in the post. After the returned goods have been received and verified, your account will be credited, refund issued, or exchange made as applicable.

Please Note:

-We do not offer refunds or exchanges on items not purchased through this site (Getpurebasics.com).

Damages or Issues:

Please inspect your order upon reception and contact us immediately at Hello@getpurebasics.com if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.